ADDING VOICE TO TEAMS

Making Teams your primary voice system fully supports flexible and hybrid work and can save many organizations money while providing a better user experience.

We help you determine the best PSTN solution (calling plans, direct routing, Operator Connect, OCM) based on your specific requirements and then oversee the complete implementation and testing process.

Given our experience, for most projects we are able to provide a fixed price quote. 

VISION SESSIONS

Our facilitated half-day or full-day vision session are designed to help an organization define clear, measurable objectives, and establish a shared end-state definition. 

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We know the important questions to ask and often having an external person facilitate helps teams move ahead faster.

TECHNOLOGY ROADMAPS

You have many options and sorting through them is hard but we can help, based on both our consulting and analyst experience.

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Because we don't sell anything, we can provide impartial input and guidance.

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We know, and have worked with, most of the vendors. We know what works, what is coming, and typical issues.

PROJECT AUDITS

Are you confident with your project timelines? Do you have well-defined, measurable project objectives? Often an impartial 3rd-party project review can help you identify potential risks and help communicate obstacles and alternatives to your leadership.

ENVIRONMENT REVIEWS

Are users complaining about Skype for Business or Microsoft Teams? Do you know what levels of quality, reliability and satisfaction you are delivering? Do you know how these compare with other organizations? Our one-time environment review uses KHI, CQM, CQD and other analytical tools to answer those questions and identify potential areas for improvement.

IMPLEMENTATION COACHING

We work with your team to help you succeed.

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We can help you avoid certain common issues and can offer alternatives you may not be aware of.

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Coaching arrangements provide you with access to expertise when and for how long you need it.

ACTIONABLE INSIGHTS

A unique service that provides actionable analytics for Skype for Business and Microsoft Teams using the tools you already have. Our monthly Insight Engine service helps you find and fix quality, reliability, adoption or satisfaction issues with Microsoft Teams or Skype for Businesss before they become problems.