Research & Insights
Independent research and benchmarking
Latest research
All five AI assistants gave good answers. Only one gave them fast.
We tested Zoom AI, ChatGPT, Microsoft Copilot, Claude, and Google Gemini across ten real knowledge-work scenarios: meeting summaries, action-item extraction, grounded Q&A, document summarization, project status, and cost modelling. Accuracy scores landed between 4.5 and 4.7 out of 5. Total time to insight ranged from 100 seconds to 365 seconds.
Other selected examples of our sponsored research
Survey design, analysis, and report creation
This AI in Action: Insights on Tools, Adoption, and Challenges Report, provides key insights into the AI tools that organizations use for text and image generation and AI assistants. Further, the findings capture challenges, observed outcomes from AI projects, and overall perceptions of AI.
Detailed VR and AR survey and report
This XR Today report provides a detailed snapshot of the adoption, successes, challenges, feedback related to XR+AI, and perspectives on the future of XR technologies.
Comprehensive UC&C User Adoption and Training Study
The results of this study highlight what organizations can do to optimize UC&C usage and adoption to deliver optimal returns on technology investments.
Microsoft Contact Center Selector Tool
This guide and visual was designed to highlight key decision points so you can define a clear path to a Microsoft contact center solution best suited to the needs of your organization.
Looking for trusted, independent research?
Our research is available as part of an EnableUC Strategic Analyst Partnership or as a stand-alone project.